For those using Dell hardware, when you log the job with Dell Support, they’ll ask you to run a DSET report. This collects various information of the server including service tag, all hardware devices, firmware versions etc.
Dell OpenManage Server Administrator (OMSA) provides detailed information about the hardware. Handy to find out details of the physical drives, memory sticks and if there’s any failed components.
If you log a support call with Dell, chances are they will ask for more details, and possibly a DSET report, and having OMSA already installed, makes life easier.