It’s been 2 weeks since I blogged about the XtremIO Gotcha, and the story has since been covered by many people and news services (See previous post for links).
Chad Sakac quickly responded on his blog, and if you read through the comments, he says they’ll take care of customers:
“I’ll say one thing more: we planned a ton of free services (and swing hardware!) to help customers and partners that need it – at NO COST TO THEM.
17th Sept update: I’ve been contacted directly by EMC, and they say they’ll work through this with us. Sounds promising. There’s been a lot of coverage on the topic. I’ve provided additional links at the end of the post.The funniest comment I’ve read so far is “More like Xtrem uh-oh”. 16th Sept update: here’s an official response from Chad Sakac http://virtualgeek.typepad.com/virtual_geek/2014/09/on-disruptive-upgrades.html While at VMworld last month, I was networking with attendees when I mentioned my current employer purchased an XtremIO half X-Brick for a VDI project.