SRM – IP Customisation error

During an SRM (5.0) failover, a VM failed during the IP customisation failed at step 11. It was strange as we hadn’t seen this error in quite a while.

11. Power On Priority 3 VMs     Error – Cannot complete customization, possibly due to a scripting runtime error or invalid script parameters (Error code: -1). IP settings may have been partially applied.

Looking through the SRM logs, they pointed to an error in C:WindowsTEMPvmware-imcguestcust.log at the VM guest.

On the guest OS, looking at C:WindowsTEMPvmware-imcguestcust.log:

Guestcust.log :
=================
 2014-12-04T13:12:07  INFO] GuestCustUtil invoked.
 2014-12-04T13:12:07  INFO] Params: setupNic -m 00:50:56:aa:aa:aa -s 10.10.10.145 -su 255.255.255.0
 2014-12-04T13:12:07 DEBUG] Rpci: Sending request=’deployPkg.update.state 4 101 C:WindowsTEMPvmware-imcguestcust.log@No error message found for error code -2147217406 (0x80041002)’

 2014-12-04T13:12:07 DEBUG] Rpci: Sent request=’deployPkg.update.state 4 101 C:WindowsTEMPvmware-imcguestcust.log@No error message found for error code -2147217406 (0x80041002)’, reply=’Unknown command’, len=15, status=0

 2014-12-04T13:12:07 ERROR] Unable to set customization status in vmx.

 2014-12-04T13:12:07 ERROR] error number 80041002, No error message found for error code -2147217406 (0x80041002)
 2014-12-04T13:12:07  INFO] GuestCustUtil exiting.

Checking with VMware Support, they said this occurs when the WMI repository is corrupted. You have to rebuild the WMI repository.

For rebuilding the WMI repository, check out:

http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx

The solution looks pretty full on.

As always, be careful and contact VMware support for any issues like this. 
Andrew Dauncey
Andrew Dauncey
Senior Consultant at VMware PSO

Every day I’m shuffling

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